Need Help With WiZone?

Users will need a WiFi equipped notebook, desktop computer, PDA or smartphone to connect. All WiZone HotZones and Access Points have the SSID: WiZone_<#>. If you use your WiFi software to scan the immediate area and you find one or several of these SSIDs, just choose the one with the strongest signal. If you don't find any SSIDs with WiZone_<#> then it means that particular area is not covered by our service. Please try to move to another location and try again.

There are several ways to boost the reception of the signal. You can try to move closer to the window. You can use an external WiFi card or better yet get a high powered (200mW) version. You can also use a WIFI accesspoint in Client or Bridge mode to connect to our Base Stations. Finally, you can install the unit outdoors (on your roof or outside a window) with an external high-gain antenna. All these steps will extend the range & boost the transmit/receive power of the WiFi signal.

Please try the steps in #2 above. This will help you to get the signal from our Base Stations. However, if your area is blocked by several other buildings or simply too far away from our nearest transmitter, you can help us to provide better service to your area by lobbying your building/apartment/condo/office management or owner to allow us to put a Repeater or Transmitter on top of the location.

Your notebook can detect the low signal because we are using special transmitters for large outdoor area WiFi coverage. Your notebook can receive the signals but because the built-in WiFi chipset does not have enough transmit power, it’s not able to send the signal far enough to get back to our transmitters.

YES! Your browser probably has the “Pop-up Blocker” turned on. You should disable it so that you can see our “login window and timer”. If you don’t want to turn off the pop-up blocker, just disconnect from the network or turnoff your computer. After 15mins, your account will be automatically logged off from the network.

The WiZone service is targeted to provide basic, no frills, internet connectivity to the general public. The coverage areas are generally in and around public areas or in select buildings, apartments and residential areas. Please refer to the list of our HotZones for the latest coverage areas  . If your area is covered but you still cannot get a good signal, you can try to move to another seating location to get a better signal. In general, you will have a better chance of getting the WiZone signal if you are next to a window than if you are in the middle of the office or house.

WiZone is rolling out its services in stages. If your area is not covered currently and you would like WiZone to be available in your area, please register your interest with us. Also get your friends who are interested to do the same thing. The more people requesting for WiZone service in your area, they higher the chance of Wizone rolling out in your area.

For Hotzone and Hotspot users, you do not need to configure the DNS because it is assigned automatically. However if you need to set it manually:
 
- 120.50.62.51 - dns1.wizone.com.my
- 120.50.62.52 - dns2.wizone.com.my

Normally all users can continue to use your current SMTP settings of your own providers or ISPs. However, some ISPs may block their SMTP servers from receiving emails sent from outside their networks even though you are a valid user. If this is the case then you can use our SMTP server : mail1.wizone.com.my

If you lose your prepaid LoginID or Password please email or call the following for assistance:

During Office Hours:

Customer Support Desk
Support@danawa.com.my
HP No.: 016-2624171, 016-2624181

OR

Ken Lim (Branch Manager)
kenlim@danawa.com.my
H/P No. : 017-260 5299

During Non-Office Hours, Weekends and Public Holidays:

Customer Support Desk
Support@danawa.com.my
HP No.: 016-2624171, 016-2624181

1. Laptop or Notebook with WiFi card.
2. Desktop with a wireless card and external antenna or wireless USB.

You may find the nearest WiZone Sales & Marketing office or Authorised Reseller & sign-up for your WiZone now. Locate our Partner/ Reseller now.

The Starter Pack will come with a Unique Account ID and PIN Password for the first time customer to login into our network to get immediate internet access which is initially priced monthly at RM48.00 for 1Mbps and RM68.00 for 2Mbps. The Starter Pack's Unique Account ID is VERY IMPORTANT and must be kept safely by the customer for future reference during account reloading.

The Prepaid Reload Card is sold in denominations of RM38.00 for 1Mbps access and RM58.00 for 2Mbps access. The Reloads will expire in 30 days after activation of service. Each card only has a reload PIN and customers will need to use the Starter Pack Account ID to renew the services. In the event that the Account ID is lost, customers will need to purchase a new Starter Pack.

For SOHO and Corporate wireless packages, please refer to our Sales and Marketing Division.

Please refer to your computer vendor or visit one of the many computer shops near you. Unfortunately, WiZone is unable to provide any physical support to enduser equipment.

While our Tech Support Team will try their best to help solve your problem, there are some limitations as to what we can do. If it is a hardware related or software related issue beyond the normal misconfiguration of WiFi settings we would not be able to help beyond giving you ideas on what to check. Our technical support staff are not permitted to provide physical support, visit your office/house etc. WiZone staff are not authorized or will they ever try to ask to enter your office/house or premises. Under no circumstances should users assume that any one asking for such access into your premises would be from WiZone or its agents. For these hardware and software related issues we ask that you refer to your hardware vendor or to a local computer store for hands-on configuration and help.

WiZone is a public service. Users are not allowed to run their own webservers etc. We do not provide any technical support nor entertain such requests.

WiZone is a public service, We do not entertain requests for fixed IP, Public IP or Port Forwarding. Please try our subscription-based packages.

YES you can! WiZone does not actively block P2P or BT applications by all ISPs as non-critical Internet applications unlike web browsing, email, FTP, etc. If this opportunity to use P2P and BT is abused, we maintain the right to limit such services in the future.

WIZone's service does not block or filter any particular internet application. Our engineering team has tested all types of applications and have found that all can be used without any problems.

However, it's impossible to try every single software so if you have a problem with a particular software please contact our support team.

YES! By all means. Our network supports all VOIP services.

YES!! We have plans for many online gaming servers. Please stay tuned.